Do what distinguishes
As an energy supplier, Gulf Gas + Power (GGP) focuses on the B2B segment. GGP is a no-nonsense supplier; after working for years with other parties in the energy sector, the three founders decided that things had to be done differently. At GGP, energy contracts can be concluded fairly, easily, and without fuss. To serve its new and existing 20,000 customers, the company GGP employs 30 people; all experts in the field of energy, but not of IT. GGP, therefore, decided to outsource this completely. The IT Solutions offered and offers a solution.
GGP uses a SaaS solution for the energy domain to support back-office processes, such as billing and meter reading processing. They hired a third party for acquisition and contracts, who developed various platforms for this. Robin van Klaveren, co-founder at GGP: “That was custom work, but lacked important functionality. The link with our backend system was not properly executed and maintenance proved to be difficult. Moreover, the platform was not very scalable.” GGP was, therefore, looking for a party that could not only solve these problems but could also think about the future. In November 2019, Van Klaveren met old acquaintance Quincy Verkolf, CEO at The IT Solutions (TIS).
Initially, it was decided to start with a smaller project to see if TIS could offer what GGP needed. As an energy supplier, GGP must have access to a well-functioning contract and invoicing system. Onboarding new and renewing existing customers based on good data is also crucial. That is why they first wanted to make sure that TIS could offer good quality solutions. TIS then developed a number of new features and solved a number of persistent problems. “The changes they proposed and made were all improvements. That is why we asked TIS to manage and develop the entire application, ” says Van Klaveren.
Development and maintenance
TIS subsequently partly redeveloped the application, because the data model and the associated architecture turned out not to be scalable. TIS built applications for the employee portal, sales portal, and customer portal. In addition, the company provides maintenance for both individual applications and the landscape in general. TIS developed new features and finally, TIS also manages the supplier of the back-office applications. Van Klaveren: "In the seven months since the kickoff, TIS has created tremendous value with new features and bug fixes."
Because GGP does not employ its own IT staff, TIS is fully responsible for the development and maintenance of the applications. Until now, this has been done, out of necessity, completely remotely. The lines are short though; when contact is needed, Van Klaveren and his colleagues can quickly reach the right TIS people. "We have to because we have been in the clean-up and furnishing phase so far, but if we take the next step soon, we will be brainstorming."
Moreover, there are already a lot of wishes for the future. One of the major challenges in the energy sector is working profitably with intermediaries. The margins are small, so it is useful if they can implement mutations themselves. TIS already arranged that customers can log in without the intervention of people, but the next step is that they are also automatically processed in a CRM system.
Setting up all systems properly and ensuring that they work well together is a major project, but Van Klaveren looks to the future with confidence. “It is just very easy to switch with TIS. They understand the problems we face and we don't have to explain all the scenarios. They think along with us, see interrelationships and notice things proactively, ” says Van Klaveren.
Do what distinguishes
Gulf Gas + Power has only one goal: to serve its customers well. “We only do what we can distinguish ourselves, we outsource everything else. We also dare to hand it over to The IT Solutions because we have built up a good mutual relationship very quickly. We know what we have together and are the same. We, therefore, have every confidence in the future - even if the IT landscape becomes more complicated in the future.”